Terms of Service & Service Agreement

Last updated: 8 June 2026

These Terms of Service (the “Agreement”) govern all services provided by Mad Solutions (“we”, “us”, or “our”) to any customer (“Client” or “you”) who requests, purchases, or uses any of our services. By using our website, ordering any service, or paying any fee, you confirm that you have read, understood, and agreed to be bound by this Agreement. If you do not agree, please do not use our services.

1. Definitions

• “Services” means all services we provide, including without limitation website design and development, landing pages, e-commerce stores, web platforms and applications, portfolios, deployment and hosting, maintenance and support, and any current or future products or packages.
• “Deliverables” means the files, code, designs, and content we deliver to the Client as part of the Services.
• “Quote” means the document or message in which we set out the scope, fees, and delivery schedule for a specific project.
• “Subscription” means any recurring service billed periodically (monthly or annually), such as maintenance and hosting plans.
• “Client Materials” means all text, images, logos, data, accounts, and other content the Client provides to us.

2. Scope of Services

We provide the Services as set out in the applicable Quote, product description, or package. This Agreement applies to all of our current and future products and services, unless special terms are agreed in writing for a specific project, in which case those terms supplement this Agreement and prevail only to the extent of any express conflict.

Any work, feature, page, or functionality not expressly stated in the Quote is out of scope and is subject to a separate Quote and additional fees before it is carried out.

3. Quotes, Orders & Commencement

• Quotes remain valid for 14 days unless stated otherwise.
• Work begins after you approve the Quote and pay the fees due at commencement (such as a setup fee or deposit).
• Payment of any fee constitutes express acceptance of the Quote and of this Agreement.

4. Fees, Billing & Payment

• Currency: All fees are in Saudi Riyals (SAR) unless stated otherwise, and are payable in full without any deduction or set-off.
• Setup & one-time fees: Payable in advance before work begins and are non-refundable once work has commenced (see Refund Policy).
• Recurring subscriptions: Billed in advance at the start of each cycle and renew automatically until you cancel in accordance with this Agreement and the Refund Policy.
• Taxes & charges: Prices exclude any taxes, government levies, bank-transfer fees, or payment-gateway fees, which are borne by the Client unless stated otherwise.
• Late payment: We may suspend the Services, pause work, withhold Deliverables, or take down the deployed site if payment is overdue by more than 7 days, without any liability on our part.
• Third-party payments: Payments are processed by external payment providers (such as Stripe) and are subject to their own terms. We do not store your full card details.

5. Subscriptions, Renewal & Cancellation

• Subscriptions renew automatically at the end of each billing cycle at the then-current fee unless cancelled before the renewal date.
• You may cancel at any time; cancellation takes effect at the end of the current billing cycle, and the Service remains active until then.
• Amounts paid for the current cycle or any unused portion of it are non-refundable (see Refund Policy).
• When a Subscription ends or is cancelled, the associated maintenance, hosting, and support may stop, and the Client is responsible for arranging a suitable alternative.

6. Client Responsibilities

To keep the project on schedule, the Client agrees to:

• Provide all required Client Materials (text, images, logos, access credentials) in a timely manner and in a usable format.
• Provide feedback and approvals within a reasonable time; any delay by the Client automatically extends the delivery schedule, without liability on our part.
• Ensure it holds all rights and licences needed for the Client Materials, and that they do not infringe any third-party rights or violate any law.
• Not use the Services or Deliverables for any unlawful or non-compliant purpose.
• Keep its login credentials confidential and remain responsible for all activity under its accounts.

7. Revisions & Approvals

• Each project includes 2 round(s) of revisions within the agreed scope, unless the Quote states otherwise.
• Additional revisions, material scope changes, or redesigns after approval are subject to additional fees and a separate Quote.
• Any part of the work is deemed approved if the Client approves it in writing, or fails to provide feedback within 7 days of delivery.

8. Timelines & Delivery

Any dates or timelines we provide are good-faith estimates and are not binding deadlines. We are not liable for any delay caused by the Client’s late provision of materials, approvals, or payment, or by causes beyond our reasonable control.

9. Intellectual Property

• Transfer of ownership: Ownership of the final custom Deliverables transfers to the Client upon full payment of all fees due. Until payment is complete, all rights remain with us.
• Pre-existing materials & our tools: We retain ownership of all our pre-existing code, frameworks, tools, templates, and know-how, and grant you a non-exclusive licence to use them solely as part of the Deliverables.
• Third-party components: Deliverables may include third-party licensed elements (fonts, images, libraries, plugins) that remain subject to their original licences, which the Client agrees to comply with.
• Client Materials: Remain owned by the Client, who grants us a licence to use them as needed to provide the Services.
• Showcase right: We may display the completed work in our portfolio and marketing and identify the Client as a customer, unless agreed otherwise in writing.

10. Third-Party Services & Hosting

The Services may rely on external providers (such as Netlify for hosting, Stripe for payments, Google for analytics, and font, domain, and WhatsApp providers). We are not responsible for any interruption, change, discontinuation, pricing, or policy of those services. The Client may need to create its own accounts with some of these providers and bear their direct costs.

11. Maintenance & Support

Maintenance and support are provided only where the Client subscribes to a plan that includes them, and within that plan’s defined scope. Unless expressly stated, maintenance does not include redesigns, new features, additional content, or fixing issues caused by the Client or third parties. Response-time targets are indicative and not a contractual guarantee.

12. Warranties & Disclaimers

The Services and Deliverables are provided “as is” and “as available” to the extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Services will be error-free or uninterrupted.

13. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of this Agreement or the Services shall not exceed the fees paid by the Client to us in the 3 months preceding the event giving rise to the claim. In no event are we liable for any indirect, consequential, incidental, or special damages, or for loss of profits, data, or business opportunity.

14. Indemnification

The Client agrees to indemnify, defend, and hold us harmless from any claims, damages, or costs (including legal fees) arising from the Client Materials, the Client’s infringement of third-party rights, unlawful use of the Services, or breach of this Agreement.

15. Confidentiality

Each party shall keep confidential the non-public information it receives from the other and use it only to perform this Agreement. This does not apply to information that is publicly available or required to be disclosed by law.

16. Term & Termination

• This Agreement starts on the date of acceptance and continues until the Services are completed or it is terminated under its terms.
• Either party may terminate on written notice if the other materially breaches and fails to cure within 14 days.
• We may terminate or suspend immediately for non-payment, unlawful use, or misuse of the Services.
• On termination, all fees for work performed to date become due, and clauses that by their nature should survive (intellectual property, limitation of liability, confidentiality, indemnification) remain in effect.

17. Force Majeure

Neither party is liable for any failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, pandemics, and outages of the internet, third-party services, or government action.

18. Governing Law & Dispute Resolution

This Agreement is governed by and construed under the laws of Malaysia, and any dispute arising from it is subject to the competent courts of Malaysia. The parties shall seek to resolve any dispute amicably before resorting to the competent forum.

19. Changes to Services or Terms

We may update this Agreement or our Services from time to time. The updated version is posted on this page with its update date, and your continued use of the Services after posting constitutes acceptance of the changes.

20. General

• This Agreement together with the approved Quote is the entire agreement between the parties and supersedes any prior understanding.
• If any provision is held invalid, the remaining provisions remain in full effect.
• The Client may not assign this Agreement without our written consent, while we may assign it.
• Our failure to exercise any right is not a waiver of it.
• Notices are sent to each party’s designated email address.
• In case of any conflict between the Arabic and English versions, the English version prevails.

21. Contact

For any question about these Terms, contact us at contact@madsolutions.dev or WhatsApp +966 54 537 0163.