Privacy Policy

Last updated: 8 June 2026

This Privacy Policy explains how Mad Solutions (“we” or “us”) collects, uses, shares, and protects your personal data when you visit our website, contact us, or use our services. We are the data controller for the purposes of this Policy. By using our website or services, you agree to the practices described here.

1. Information We Collect

a) Information you provide

• Contact details: name, email, phone/WhatsApp number, business name.
• Project details and any messages you send via our forms, email, or WhatsApp.
• Basic billing details. Card data is processed directly by our payment provider (such as Stripe); we do not see or store your full card number.

b) Information collected automatically

• Usage and analytics data via Google Analytics (GA4): pages visited, session duration, referral source.
• Technical data: IP address (in aggregated/partly anonymised form), browser and device type, operating system, language.
• Cookies and similar technologies, as described below.

2. How We Use Your Information

• To provide our services, respond to your enquiries, prepare quotes, and deliver projects.
• To process payments and manage subscriptions and invoices.
• To improve our website, services, user experience, and measure performance.
• To communicate with you about your project, account, or service updates.
• To send marketing messages only with your consent, with an option to unsubscribe at any time.
• To comply with legal obligations and to protect our rights and prevent fraud.

3. Legal Bases for Processing

We process your data on one or more of the following bases: performance of a contract with you or steps taken before contracting; your consent; our legitimate interests in operating, improving, and securing our business; and compliance with a legal obligation.

4. Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics cookies, to understand how visitors use the site and to improve its performance. You can configure your browser to refuse or delete cookies, and you can opt out of Google Analytics tracking via Google’s official browser add-on. Disabling some cookies may affect how parts of the site work.

5. How and With Whom We Share Information

We do not sell your personal data. We may share it with:

• Service providers: such as Google (analytics), Stripe (payments), Netlify (hosting), and WhatsApp/Meta (communication), as needed to operate our services.
• Authorities: where there is a legal obligation or a valid official request.
• Business transfers: in a merger, sale, or restructuring, while keeping your data protected.

6. International Data Transfers

Because we operate from Malaysia and serve clients in Saudi Arabia and other regions, your data may be processed or stored in countries other than your own. We take reasonable steps to ensure it is protected in line with this Policy.

7. Data Retention

We retain your data for as long as needed to fulfil the purposes described in this Policy, to meet our legal and accounting obligations, or to resolve disputes and enforce our agreements. When no longer needed, we securely delete or anonymise it.

8. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law (such as Malaysia’s PDPA and Saudi Arabia’s PDPL), you may have the right to:

• Access your personal data and request a copy.
• Correct or update inaccurate data.
• Request deletion of your data where the law allows.
• Object to or restrict certain processing.
• Withdraw your consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at the email below.

10. Children’s Privacy

Our services are directed at businesses and adults, not at anyone under 18. We do not knowingly collect data from children; if we learn we have, we delete it.

11. Third-Party Links

Our website may contain links to or previews of third-party sites (such as our showcased work). We are not responsible for the privacy policies or content of those sites, and we encourage you to review their policies.

12. Changes to This Policy

We may update this Policy from time to time. The updated version is posted on this page with its update date, and your continued use of the site after posting constitutes acceptance of the changes.

13. Contact

For any privacy question or to exercise your rights, contact us at contact@madsolutions.dev or WhatsApp +966 54 537 0163.