Refund & Cancellation Policy

Last updated: 8 June 2026

This Policy sets out the refund and cancellation terms for all services of Mad Solutions. Because our services are digital, custom, and use real time and resources as soon as work begins, refunds are limited and precisely defined below. By paying any fee, you acknowledge and accept this Policy and our Terms of Service.

1. Setup & One-Time Fees

• Setup fees, deposits, and one-time fees are non-refundable once work has commenced, as they cover time and resources allocated directly to your project.
• If you request cancellation before any work begins, a refund may be issued less any third-party costs or fees already incurred, at our reasonable discretion.

2. Recurring Subscription Fees

• Subscriptions (such as maintenance and hosting) are billed in advance at the start of each cycle and are non-refundable for the current cycle or any unused portion of it.
• You may cancel at any time; cancellation takes effect at the end of the current billing cycle, and the Service remains active until then.
• Where a free first month applies, no refund arises from it, as nothing was paid for that period.

3. Refund Eligibility

Refunds are limited to a few cases, including:

• Duplicate charges made in error (the same service charged twice).
• Total non-delivery of a paid service by us, within a reasonable time, for reasons solely attributable to us.

The following are not eligible for a refund:

• A change of mind or no longer needing the service after work has begun.
• Dissatisfaction with subjective design choices or taste preferences delivered as agreed.
• Project delays caused by your late provision of materials, approvals, or payment.
• Expected business results not being achieved (such as sales, traffic, or rankings), as we do not guarantee specific outcomes.
• Work that has already been delivered and approved.

4. Non-Refundable Items

• Third-party costs: domains, paid hosting, licensed plugins or templates, paid images or fonts, and ad budgets.
• Any work that has been performed, delivered, or approved.
• Setup fees once work has commenced.

5. How to Request a Cancellation or Refund

• Cancellation or refund requests must be made in writing via contact@madsolutions.dev or WhatsApp +966 54 537 0163.
• We review the request and respond within 7 business days.
• Any approved refund is processed only to the original payment method and only to the original cardholder/payer, within the timeframe set by the payment provider.

6. Chargebacks & Fraud Prevention

In the event of any dispute or chargeback, especially one that is fraudulent, in bad faith, or contrary to this Policy, we reserve the right to:

• Contest the dispute and submit our evidence to the payment provider and bank, including the accepted Agreement, delivery and access logs, communications, IP address, and proof of service.
• Immediately suspend or stop all services and subscriptions, including taking down the deployed site.
• Revoke any licence or transfer of ownership of the Deliverables until the dispute is resolved and all amounts are paid in full.
• Claim compensation for any dispute fees, penalties, or administrative and legal costs we incur as a result of an unwarranted chargeback.
• Charge a reactivation fee before resuming any service after an unwarranted chargeback.
• Pursue collection or legal action and refer the matter to the competent authorities, and place the account on a list of customers ineligible for future dealings.

We retain records of the Agreement, delivery, and communications to prove service was provided and to defend any dispute. We also reserve the right, at our discretion, to refuse, cancel, or refund any payment we suspect to be fraudulent or unauthorised, and to require identity verification before performing the service.

7. Failed Payments & Involuntary Cancellation

If a subscription renewal fails due to a payment problem, we may retry several times and then suspend the service. If fees remain unpaid for 14 days, we may terminate the service and remove the associated data or site, with no obligation to restore it.

8. Discretionary Refunds

We may, in some cases, grant a partial or full refund as a goodwill gesture at our sole discretion. This is not an admission of liability and does not set a binding precedent for any later request.

9. Changes to This Policy

We may update this Policy from time to time; the updated version is posted on this page with its update date.

10. Contact

For any refund or cancellation question, contact us at contact@madsolutions.dev or WhatsApp +966 54 537 0163.